Mangers started off their response by “I would normally thank customers for leaving a review, even if it is a bad one, but not on this occasion”
Managers of a quiet Preston restaurant have hit back at a customer who left a scathing review of its roast dinners and service, revealing the misguided review left its staff in tears due to its ‘untruths’.
Maxy Farm Pantry and Restaurant at Cottam is known for its cosy take on a local restaurant. The converted farmhouse and barn sits on it own farmland surrounded by beautiful rural scenery.
The idyllic spot is popular amongst families and small groups sitting in to enjoy brunch, a light bite and even Sunday roasts. Most previous guests have left the restaurant more than happy with the food and service they received.
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Nearly 200 guests have taken the time to leave their own review of the barn converted restaurant on TripAdvisor; 120 of those reviews rated Maxy Farm as ‘Excellent’. Some of the more recent reviews have been full of praise for the restaurant.
One person wrote: “Was fortunate enough to receive some vouchers for Maxy House. The premises were spotless and the staff were so helpful, polite and accommodating. We ordered the Korean buttermilk chicken burger with kimchi slaw. Absolutely amazing. My fiancée got the chicken shwarma and my son got the big guy breakfast. All plates polished off. AMAZING!!! Cassy was our waitress and she was brilliant. Real nice down to earth girl.”
Another said: “The food is just next level, cocktails and steak in the sunshine. Love the new festoon covered area, I bet it’s even prettier at night! This place has smashed it, I can’t remember the last time I enjoyed a meal as much as today, my partner said the same. We eat out a lot and Maxy Farm is by far one of my favourite places to eat.”
This person said: “Loved the Tapas menu, great selection and good portion size. Cocktails were delicious . Highly recommend Friday Tapas night.”
However amongst those positive reviews is one that stands out for it’s scathing write up after a recent visit. One person who visited Maxy Farm for Sunday lunch said that the menu options, prices and service were not good enough.
She wrote: “Where to start? Table for six, Sunday Lunch, one of which was an 86 year old lady. We were told it was just roasts on a Sunday. Fair enough.
“The ONLY dish available for non-meat eaters is a Nut Roast which was vile at £15. Note to chef as vegetarians we don’t eat Nut Roast as its no longer the 90’s. It would be an idea to get a little more creative and not just have the one very unappealing option without any other choice. Elderly Mother ordered a children’s portion of chicken and asked if it could be sliced off the bone for her as she had arthritis in her fingers and found it difficult to use a knife and fork especially for stripping chicken off the bone.
“The message back from chef was ‘no she was far too busy, someone else in the party would have to do it… Oh that will be the vegetarian then will it… incredible. My advice, avoid Sunday Lunch the small portion was still charged at £15. Maybe okay for a coffee and a cake midweek but no more than a café.”
Managers didn’t take long to respond to this review and even referred to each point of the complaint, outlining why they didn’t think this time round, the review was entirely warranted.
They wrote: “I would normally thank customers for leaving a review, even if it is a bad one, but not on this occasion. After speaking to all staff members who worked on your visit I must disagree with some of your one sided comments.
“On a Sunday afternoon we do only sell Roast Dinners. A concept which has proved highly successful. We offer three kinds of meat and a vegan/vegetarian option which we change every week so to not be boring. This week was a Mediterranean Veg parcel in Filo Pastry, and we had a few customers asking if we had the Wild Mushroom & Mixed Nut Roast on from the previous week. People who clearly don’t think we are in the 90’s.
“Your comment about what my chef said is not true. The server offered to put the chicken on a separate plate as our kitchen was too busy and was going to offer to take it off the bone for you, but you quickly replied, ‘no that’s ok’, before she could offer. We never said that someone from your party will have to do it.
“What you also fail to mention is the thanks your party gave our server for her service and for singing happy birthday and brining a cake out. Your review left our server in tears which is why I felt I must respond. My advice to you is maybe its best you go elsewhere in future.”
Maxy Farm Pantry and Restaurant is open Monday to Friday, 10am to 4pm; Saturdays 8am to 4pm; and Sundays 8am to 6pm.
- 17:12, 28 SEP 2022
- UPDATED17:15, 28 SEP 2022
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