Preston pub fires sassy response at TripAdvisor diner who moaned vegetables were ‘boiled to mush’

“Please can you not call our other reviewers fibbers”

The Green Man in Preston

A Preston pub has hit back at a reviewer on TripAdvisor who described their vegetables as ‘mush’ – but still managed to clear their plate of food.

The Green Man at Inglewhite has been voted one of the finest pubs in Preston. On TripAdvisor, the pub is currently rated the 12th best restaurant of 329 in the city and has been hailed as both the most dog friendly and the cosiest pub around.

Established in 1809, under new management since January 2017 and operating as a Freehouse since 2018 with fabulous views from all sides, the Green Man is perfectly located to enjoy a drink or meal and just relax.

The popular eatery is famed locally for its Sunday roast dinners. Their popularity, as well as their service, has earnt them a rating of 4.5/5 on TripAdvisor.

READ MORE: Goodbye Tokyo Jo’s as huge gap on Preston high street left where legendary club used to stand

It has many five star reviews expressing their pleasure at the quality of the food, and how accommodating the staff are.

One such review reads: “We went to the Green Man as a large group and vegan requests, they did not disappoint and in fact went beyond our expectations. The food was amazing, clean plates all round and all the staff were very friendly and helpful. Amazing place. Can’t wait to visit again. Thank you.”

Another reviewer said: “Superb, independent pub. We had a roast dinner and an Irish stew. Probably one of the best bar lunches I’ve had in a long time. Staff were friendly and couldn’t do enough. Highly recommended eclectic relaxing country pub.”

But one reviewer claims to never return after allegedly experiencing ‘mushy’ vegetables, uncuttable beef and a cold restaurant. They even went as far as to say other good reviews were ‘not to be believed’.

The one star review reads: “Disappointing as reviews said would be good. Restaurant was cold. Wasn’t walked to table they just told it where it was. Had to ask for menus. Ordered food before drinks were taken.

“Vegetables were boiled to mush, beef couldn’t be cut. Empty plates left for ages, in fact we waited so long for dessert menu and table to be cleared that we decided to leave. Much better elsewhere I’m afraid, we won’t be back.”

The staff at The Green Man were quick to refute these claims, saying that they were ‘confused’ about the allegations in the review and asked them to not call their other guests ‘fibbers’.

Their full response to the review reads “I’m hugely confused. I’ve looked into your feedback extensively. Spoken to each team member and gone through all reports on the till. Firstly from what I have found we had our busiest Sunday to date ( which in January after a very busy festive season cannot be predicted) due to how busy we were it left us a little short staffed.

“I apologise you weren’t shown directly to your table but had you observed just how much the team were tirelessly running around surely that can be forgiven.

“I believe one of your table did complain about the wait time for food and this was compensated by issuing you some discount to your bill ( no mention of that in your review) and when checked back you said everything was fine, ( had you raised your unhappiness then it would have given us an opportunity to rectify) you then said your empty plates were left for a long time while waiting for the dessert menu.

“Well it surely cannot have been that bad if your plates were empty? As for desserts we don’t have a menu, as these are all home made and can change daily, no one at your table asked a team member so sadly they were unaware that you wanted a dessert.

“Moving now to the title of your review. Please can you not call our other reviewers fibbers. That’s a very unfair and false statement. Our reviews are very believable and are truthful.

“We pride ourselves on being a small family run business who has managed to keep going after some very tough years ( pandemic etc) sometimes like all humans things aren’t always perfect but we always strive to go out of our way to apologise and rectify when given the opportunity.”

  • 05:15, 13 JAN 2023

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